Council is upgrading some important system software on Friday 21 February and Monday 24 February. You can still make payments in person, online and over the phone, but our Customer Experience staff may not have access to all your property information. Thank you for your patience.
The first Council meeting for 2025 is taking place on Tuesday 25 February at 6 pm in-person and online.
How do I know if I need a planning permit?
Many types of use and development require a planning permit, including (but not limited to):
Whether you need a planning permit or not will depend on several factors including the zone in which your land is located, whether any overlays apply to your land or if the development or use is subject to any ‘Particular Provisions’ in the Planning Scheme. This information can be found in the Hepburn Planning Scheme.
You can obtain a report on the Department of Environment, Land, Water and Planning website that gives you the zone and overlay controls affecting your property. Simply search for the address of the property and then click 'Create Planning Property Report' to view detail about the controls that affect your property. Using this, you can then go to the Hepburn Planning Scheme to view the zones and overlays.
The Planning team is committed to providing the community and applicants with timely and accurate planning advice to facilitate a smooth and efficient planning application process. We want your interaction with Council and our planning team to be a positive and productive experience. As part of this commitment, we have initiated an online booking appointment system to provide comprehensive and quality pre-application advice.
For all pre-application advice you are required to book an appointment. Please call Customer Service on (03) 5348 2306.
How to prepare for a pre-application meeting
You will be required to provide the following information:
Please complete the online request form for written planning advice and provide all the relevant detail. You will receive an invoice via the mail for payment. Once the fee has been paid, your request will be assigned to one of our planners who will provide you with detailed advice on your proposal.
Click here to view form
You can call to speak with a member of the planning team on weekdays from 9am to 4pm on (03) 5348 2306 (Option 4). The team member will assist with minor queries related to the following: Please note is a planner call back is needed it can take up to 3 Business days.