Council is upgrading some important system software on Friday 21 February and Monday 24 February. You can still make payments in person, online and over the phone, but our Customer Experience staff may not have access to all your property information. Thank you for your patience.
The first Council meeting for 2025 is taking place on Tuesday 25 February at 6 pm in-person and online.
To raise a service request or report a problem relating to a Council service or asset, please log a service request using the link below. You will be issued a reference number so you can track progress on your request.
Log a service request
You can also phone our customer service centres on (03) 5348 2306.
Visit our Contact us page for after-hours emergency numbers.
Find out how to make a formal complaint.